Vietnam
Welcome to the official Long Phuong Porcelain online store at store.longphuong.vn/en. As one of Vietnam’s leading porcelain manufacturers with over 20 years of experience, Long Phuong is proud to bring you safe, elegant, and high-quality porcelain crafted with international standards. This guide is designed to help you place your order smoothly and confidently through our website. Let’s get started.
How to Order from Long Phuong Porcelain
1. Browse the Product Catalog
Navigate our website through the main menu or homepage to explore various product categories
Start by exploring our curated collections of high-quality porcelain, including tableware, tea sets, vases, and serve ware. You can navigate through categories from the main menu or homepage. Each product page contains comprehensive information including:
- Product specifications
- Available sizes, colors, and variations
- Detailed descriptions and intended usage
- Safety standards (lead-free, cadmium-free, food-safe)
→ Click here to view full information on products.
2. Add Products to Your Cart
Once you find the product you wish to purchase:
- Select the desired quantity and specifications
- Click “Add to Cart” to store the item in your shopping basket
- Continue browsing or proceed directly to checkout by clicking “View Cart” at the top of the page
You can review, update, or remove items from your cart at any time before completing your order.
3. Proceed to Checkout
Click “Checkout” from the cart page and enter the required information:
- Full name and email address
- Complete shipping address, including postcode and country
- Phone number (required for delivery contact)
If you have any specific delivery instructions, you may include them in the notes section provided at checkout.
4. Choose a Shipping Method
Select delivery option based on your location
Shipping options will be presented based on your destination and order weight. We offer:
- Standard international shipping (estimated 7–14 business days)
- Express shipping services (estimated 3–7 business days, subject to availability)
For more information, please refer to our Shipping Policy.
5. Select a Payment Method
Choose a secure and convenient payment option
We support a range of secure payment methods tailored for both retail and business customers. You can learn more on our Payment Methods page.
At checkout, select from the following options:
- International credit or debit cards (Visa, MasterCard, American Express)
- PayPal (available for most countries)
- Direct bank transfer (for bulk or B2B orders)
Please ensure that payment is completed in full to confirm your order. Incomplete payments may result in delays or cancellations.
6. Review and Place Your Order
Confirm your purchase before final submission
Before finalizing your order. You should:
- Double-check product selections and quantities, shipping details, and payment method
- Confirm that the information provided is accurate
- Click “Place Order” to complete the transaction
An order confirmation will be sent to your email with a unique reference number and order summary. Please retain this for future reference.
7. Order Processing and Fulfillment
Track and receive your order in certain time
After your order is confirmed:
- Ready-to-ship items will be processed within 1–3 business days
- Made-to-order and OEM products may require a longer production time. Details will be communicated via email
Once dispatched, you will receive a shipping confirmation with tracking details to monitor the delivery progress.
8. For Business and OEM Orders
If you are a retailer, wholesaler, or business customer seeking large-volume orders or branded OEM porcelain, please visit our dedicated OEM Services page.
Partner with us for wholesale and custom porcelain manufacturing
Alternatively, you can contact our B2B team directly at export@longphuong.vn. We provide tailored consultation, production timelines, sample support, and flexible payment arrangements for verified partners.
9. Additional Support
If you encounter any difficulties during the ordering process or have questions about product details, shipping, or payments, please contact our support team via email at support@longphuong.com. We aim to respond within 24 working hours.
Start Shopping with Confidence
Every item from Long Phuong Porcelain is crafted with care, tested for quality, and packed with international shipping standards in mind. We take pride in bringing timeless Vietnamese porcelain to homes and businesses worldwide. To begin, please visit our Product Collections and experience the artistry of modern porcelain.
Long Phuong Group Joint Stock Company
- Phone number: (+84) 989 595 866
- Email: export@longphuong.vn
- Factory: Hap Linh Industrial Cluster, Hap Linh, Bac Ninh, Vietnam
- Showroom Ha Noi: 59 Cua Bac, Ba Dinh Ward, Hanoi, Vietnam
- Showroom Ha Noi: 37 Cua Nam, Cua Nam Ward, Hanoi, Vietnam
- Showroom TP. Ho Chi Minh: 127 Le Thi Rieng, Ben Thanh Ward, Ho Chi Minh, Vietnam
CEO of Long Phuong Group Joint Stock Company, with more than 20 years of exploration and research to obtain the best formulas and professional experience, Long Phuong Porcelain has produced more than 400 designs of all kinds of household porcelain, Significant contributions to Vietnam's ceramic industry.
